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First steps after the loss occurrence

1) Necessary documentation
  • Procure photographs (photographs of the whole product, detailed description of the damage, serial number)
  • Have a receipt of the product ready at hand
  • Make sure that the damage is not exacerbated (do not continue to use the damaged product)
     
    2) Documents preparation
  • Have the number of insurance contract ready
  • Prepare a detailed description of the extent of the loss
     
    4) When to call the Police of Czech rep.
  • In case that the product has been stolen, you are required to inform the Police
  • Do not forget to ask for a police report or an official record of the report; you will be required by us to provide it
     
    4) Familiarise yourself with the Terms and Conditions of the insurance contract
  • General Terms and Conditions of the insurance constitute a part of each insurance contract
  • Read the General Terms and Conditions of your insurance contract, where you can find the complete scope and extent of your cover