Information

First steps after the loss occurrence

  1. 1) Necessary documentation
  		2. Procure photographs (photographs of the whole product, detailed description of the damage, serial number)
  		3. Have a receipt of the product ready at hand
  		4. Make sure that the damage is not exacerbated (do not continue to use the damaged product)
  5. 2) Documents preparation
  		6. Have the number of insurance contract ready
  		7. Prepare a detailed description of the extent of the loss
  8. 4) When to call the Police of Czech rep.
  		9. In case that the product has been stolen, you are required to inform the Police
  		10. Do not forget to ask for a police report or an official record of the report; you will be required by us to provide it
  11. 4) Familiarise yourself with the Terms and Conditions of the insurance contract
  		12. General Terms and Conditions of the insurance constitute a part of each insurance contract
  		13. Read the General Terms and Conditions of your insurance contract, where you can find the complete scope and extent of your cover

Reporting of the claim

  1. 1) The claim has to be notified to the Insurer immediately upon its occurrence
  		2. Procure photographs (photographs of the whole product, detailed description of the damage, serial number)
  		3. Have a receipt of the product ready at hand
  		4. Make sure that the damage is not exacerbated (do not continue to use the damaged product)
  5. 2) Incident can be reported by
  		6. Have the number of insurance contract ready
  		7. Prepare a detailed description of the extent of the loss
  8. 3) To report the incident you need following information
  		9. In case that the product has been stolen, you are required to inform the Police
  		10. Do not forget to ask for a police report or an official record of the report; you will be required by us to provide it

Claim handling

  1. 1) Cause of the loss
  		2. Extended warranty (breakdown of the product after legal warranty has expired)
  		3. Accidental damage to the product (mechanical damage to the product, leak of a liquid, etc.)
  		4. Theft (loss of product due to aggravated assault or robbery)
  5. 2) Notification of the loss
  		6. Notification of the loss by phone
  		7. Notificaion of the loss via our web application
  8. 3) Registration of the incident
  		9. Upon receipt of the notification of the loss we will assign identification number to your claim and register it within our system
  		10. You will be informed of the registration and you will be sent the identification number of your claim either by a text message or an e-mail
  11. 4) Sending order to our affiliated service provider
  		12. After registering the loss we will select an appropriate partner to carry out the repairs
  		13. Based on the type of the product we will opt for an appropriate type of repairs (either we will organize the repair on the spot, its transportation to a service shop, or, in case of small products, you will deliver it directly to the service shop)
  		14. Upon delivery of your order, our partner will get in touch with you and communicate the details of the repairs within next 2 working days
  15. 5) Reparation
  		16. Repairs will be carried out by our partner suppliers
  		17. Duration of the repairs is always dependent on the scope and type of damage/defect identified
  		18. Duration of the repairs will also be affected by the availability of necessary spare parts
  19. 6) Repairable/irreparable product
  		20. In case, that the damage/ breakdown is repairable, the product will be repaired, with the costs being covered by the insurance company
  		21. In case the product is found to be irreparable or the necessary repair is found nonprofitable, the product will not be repaired and the insurance company will provide you with an adequate new product with similar price and parameters
  22. 7) Termination of investigation of the claim
  		23. The moment of the successful repair of the damaged product is considered as the moment of termination of claim investigation
  		24. In case that the repair of the product is not possible/profitable, the moment of the delivery of a new product to the insured is considered as the moment of termination of claim investigation

Information on termination

  1. 1) Termination of extended warranty insurance
    Termination of the contract within two months from inception of the contract
  		2. Fill in form 'Termination within two months'
  		3. Hand in the filled out form at the shopping outlet where you first purchased your product
  		4. Your written application for termination of the contract will be processed there and you will get your insurance premium refunded in full
    Cancellation of the contract due to warranty claim of the product within legal warranty period
  		5. If you make a warranty claim of the product within statutory warranty period and the product is irreparable, termination of the contract can be done at the shopping outlet right away
  		6. In case the seller is refunding you for the product as part of the statutory warranty, the full insurance premium will be refunded as well
  		7. In case the legal warranty claim is covered by procuring a new product, the extended warranty insurance of the prior product will be terminated by us and you can enter into a new (extended warranty) contract
    Other reasons for cancellation of insurance contract
  		8. Please write the notice of termination (Notice of termination must contain number of contract, reason for termination, contact information of insured/policyholder and information about product)
  		9. Send Application to our adress or by e-mail
  		10. These applications are always assessed individually, hence it is possible that you will be contacted by insurance company for substantiation of corresponding documents and additional clarification
  11. 2) Cancellation of the insurance of accidental damage and theft
    Termination of the contract within two months from inception of the contract
  		12. Fill in the form 'Termination within two months'
  		13. Hand in the completed form at the shopping outlet where you first purchased this product
  		14. Within 14 days from inception of the contract your written application for termination of the contract will be processed there (in the outlet) and you will be refunded
  		15. After the period of 14 days cancellation of the contract will be executed by insurance company and you will be given unused premium to your bank account
    Cancellation of the contract due to claim in terms of statutory warranty
  		16. Fill in form ''Application for refunding of unused premium"
  		17. Hand in the completed form at the shopping outlet where you made a warranty claim
  		18. Cancellation of the contract will be executed by insurance company and you will be given unused premium to your bank account
    Other reasons for cancellation of insurance contract
  		19. Write application for cancellation of contract (Notice of termination must contain number of contract, reason for termination, contact information of the insured/policyholder and information about the product)
  		20. Send Application to our adress by mail or e-mail
  		21. These applications are always assessed individually, hence it is possible that you will be contacted by insurance company for substantiation of corresponding documents and additional clarification

Nejčastější dotazy

  		• If you have the insurance of extended warranty you will not be required to cover any deductible
  		• If you have the insurance of accidental damage/theft, deductible covers 15% in first year of validity of insurance contract and 25% in its second year

  		• Whether you have extedned warranty or the insurance for accidental damage/theft, the limit of the insurance is always limited by the initial purchase price of the product
  		• Effectively, this means that the sum of all payments related to the insurance claim cannot exceed the purchase price of the product

  		• In case insurance limit has been exceeded, there is a possibility you will be required to make additional payments for repairs 
  		• You will be notified of this fact by our employees beforehand, with an option to suspend the repairs altogether

  		• We always try to solve your risk in shortest time possible. The maximum legally permissible duration equals three months
  		• The duration of handling a specific claim depends on several aspects, e.g. the scope and the type of the damage/defect, availability of replacement components etc.
  		• After claim is submitted to us we will verify the validity of your claim and then your appliance is sent to one of our providers

  		• In case your product is declared to be irreparable, you are entilted to a new product with similar parameters
  		• If our partners declare that repairs are indeed not possible/feasible, we will provide you with a new product, which falls within the price range of your remainig insurance limit

  		• In case, you have already been given a benefit from your insurance, there is a possibility your remaining insurance limit will not be sufficient to purchase new product
  		• You will always receive an offer of available products with parameters similar to those of your original product, including the information on corresponding surcharges
  		• You can choose a product which best suits your needs as well as surcharges which you will find acceptable

  		• If it is small product which can be handled by a postal service, costs of transport are covered by the insured
  		• In other cases when we either organize the transportation of the product ourselves (i.e. bigger than 42'' screen TV) or the repairs are done on the spot, the insured is not charged for the transport at all

  		• If you claim your warranty during statutory warranty and it is solved by an acquisition of a new product, your current contract becomes invalid
  		• Request an annulment of original insurance contract with your shopping outlet and you can arrange new contract for the replacement product immediately

  		• You can sell the insurance together with the product to new owner
  		• For the new owner to be able to utilize this insurance, the contract must be transferred to the new owner
  		• Send us an application for the change of the owner together with a copy of purchase/sale agreement as soon as possible after the sale takes place
  		• Upon your request we will modify the contract appropriately
  		• Application for change of the owner can only be submitted by the policy holder/insured, not by new owner of the product
  		• If the new owner does not want to utilize the insurance, he may decide to terminate the contract. Instructions for termination are in section 'Information about termination of a contract'

  		• Insurance of extended warranty and accidental damage/theft is available only through the network of our affiliated shopping outlets
  		• The insurance can only be arranged for a product during its purchase

    extended warranty
  		• It extends the statutory warranty
  		• Insurance can be arranged for 1, 2 or 3 years
  		• Total duration of the insurance may not exceed 5 years (for example, if you have three-year-long warranty from the manufacturer, you can get only two years of extended warranty)
    Accidental damage/theft
  		• You can arrange it for 1 or 2 years
  		• Insurance is in effect since the day of the purchase

  		• Complete list of all risks can be found in General Terms and Conditions which constitute a part of every insurance contract
  		• In general, accidental damage covers mechanical damage to the product, damage incurred during a fall, spillage of liquids, denting, intrusion of alien objects, etc.
  		• In general, theft insurance covers theft of the product during a robbery or burglary by a third person

  		• This information can be easily found in you insurance contract
  		• In the section of the isurance contract 'overview of arranged isurance' is given the type of the insurance and its validity
  		• In case the product was damaged prior to effectiveness of the insurance, you should contact the vendor or the warranty service provider of the brand of your product directly
  		• In case the product was damaged during validity period of extended warranty, the claim should be handled by the insurance company directly

  		• All of our affiliate shopping outlets can arrange insurance for natural persons
  		• Only some of our affiliate shopping outlets can arrange insurance also for legal entities

  		• Please, don´t hesitate to contact us by phone
  		• Contact us by e-mail
  		• Your application can be submitted via our website